Refund / Returns Policy

Without prejudice to Clause 6 of Terms & Conditions of Sale, the Company shall not be obliged to accept cancelled Orders or returns unless expressly agreed otherwise. The Customer should contact the Company’s Service Desk on 01254 614444 to obtain a Goods Return Authorisation, and the Company shall not be obliged to accept any returns without such Goods Return Authorisation.

Any returned Goods must be unused, in the original packaging and include all manuals or other documentation supplied with the Goods. The Customer must provide proof of purchase and delivery. The Customer may be liable for a restocking fee equal to 25% of the price of the Goods.

Where the Company authorises the return of Goods that are in transit but have not yet been delivered, the Customer shall be responsible for an abortive delivery charge.

When we have received the returned goods credit note will be issued as soon as possible and no later than 30 days of receipt of your goods. A refund will be issued by the same method the original payment was made.

If your goods arrive damaged this needs to be reported within 24hrs. Please download the claim form and provide full details and images. The claim form can be downloaded here.